Ayoway Hotels & Offices Private Limited, with its registered office at S-203, 2nd Floor, Galaxy Plaza, Mawana Road, Opp. Punjab National Bank, Mawana, Meerut, Uttar Pradesh - 250401, (“Ayoway” or “we” or “us” or “our”) operates and manages the online Platforms, including the Website www.ayo-way.com and the corresponding Mobile Application Ayoway (collectively referred to as the “Platform”). Our Platform is designed to facilitate hotel bookings and connecting hotels (“Authorized Stay Providers”) with individuals seeking hotel accommodations (“user” or “users” or “you” or “your”). Through our Platform, we provide a convenient and secure environment for users to access and book hotel options, making travel and stay experiences more accessible and enjoyable. At Ayoway, we prioritize your satisfaction and booking experience. We understand the importance of clear terms and conditions regarding Cancellations and Refunds in today's digital landscape. This Cancellation & Refund Policy (“CR Policy”) outlines the terms and conditions governing cancellations and refunds for hotel bookings made through the Platform. By using our Platform and booking hotel accommodations, you agree to comply with this CR Policy. This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Our facilitation services are exclusively provided within India. By using our Platform to book hotel accommodations, you and/or the other party on whose behalf you are authorized, explicitly consent to be bound by this CR Policy and agree to be governed by the laws of India. You hereby confirm that you have taken the necessary steps to ensure that before completing booking the other party has also been provided with a copy of this CR Policy and has expressed their agreement with your actions. If you and/or the other party do not agree with the terms outlined in this CR Policy, we kindly request that you refrain from using our Platform for hotel bookings. Please read this CR Policy carefully to understand our practices regarding Cancellations and Refunds. If you have any questions or require clarification about any aspect of this CR Policy, please don't hesitate to contact our Customer Care Support. We aim to provide a clear and concise overview of your check-in time and cancellation policy, making it easier for you to understand the refund conditions based on your cancellation timing or any modification during their stay. The standard check-in time at hotels is 11:00 AM. You are welcome to check in at any time within the validity period of your reservation. In the event that you wish to cancel a booking, the following terms and conditions shall apply: Cancellation Reason Refund Policy One day before the scheduled check-in date prior to 9:00 AM with/without reason 100% Refund One day before the scheduled check-in date after 9:00 AM with/without reason 0% Refund During your stay at the Hotel 0% Refund If you are charged due to a technical error 100% Refund If the hotel overbooks and cannot provide the reserved room 100% Refund If you encounter significant quality or maintenance issues with the room that make it uninhabitable or unsafe 100% Refund In cases of government restrictions and natural disasters 100% Refund If your behavior disrupts other guests or violates hotel policies (e.g., exceeding occupancy limits, health regulations) 0% Refund In case of payment disputes or fraudulent activities 100% on Hold The above terms and conditions regarding cancellation and refund also apply to any meal (breakfast, lunch, or dinner) included in the booking. PROCESS 1. Initiating Cancellation: To initiate a cancellation request, please follow these steps: Contact us through your registered email at the email address provided at the bottom of this CR Policy. OR In situations demanding urgent Ayoway support, you may contact us from your registered mobile number via phone call using the contact number provided at the bottom of this CR Policy. However, in all cases, we will require your cancellation request to be submitted in writing via email to process your request. 2. Information Required Please ensure that you provide all relevant details in your cancellation request, including your booking information, cancellation reason, and bank account details to expedite the process. 3. Resolution Timeframe Be assured that you will receive a resolution to your request within 5 working days. If you are found eligible for a refund, we will provide you with refund details. If a refund is not applicable, or your request is put on hold, we will provide you with the reason for the decision. GOVERNING LAW This CR Policy and any disputes or claims arising from or related to it shall be governed by and construed in accordance with the laws of India. Any dispute or matter arising under or in connection with this CR Policy, including disputes or claims, shall be subject to the exclusive jurisdiction of the courts in Meerut. CHANGES TO THIS CR POLICY Ayoway reserves the right to update or amend this CR Policy as needed. Any modifications will be posted on our Platform to keep you informed. We recommend reviewing this CR Policy periodically to stay informed about our Cancellations and Refunds processing practices. However, please be advised that any modifications to this CR Policy will exclusively apply to - bookings made after the effective date of the revised CR Policy. Bookings made before that date will remain subject to the terms and conditions in effect at the time of their reservation. CONTACT If you have any questions, concerns, or grievances related to this CR Policy, please don't hesitate to contact our Customer Care Support: Email: crsupport@ayo-way.com Contact Number: +91-9389115989 Address: S-203, 2nd Floor, Galaxy Plaza, Mawana Road, Opp. Punjab National Bank, Mawana, Meerut, Uttar Pradesh - 250401 We are committed to addressing your inquiries promptly and effectively. Your feedback is important to us, and we will make every effort to assist you with any Cancellation and Refund related concerns
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