Ayoway Hotels & Offices Private Limited, with its registered office at 2nd Floor, S-203, Galaxy Plaza, Mawana Road, Opp. Punjab National Bank, Meerut, UP - 250401, (“Ayoway” or “we” or “us” or “our”) operates and manages the online Platforms, including the Website www.ayo-way.com and the corresponding Mobile Application Ayoway (collectively referred to as the “Platform”). Our Platform is designed to facilitate hotel bookings and connecting hotels (“Authorized Stay Providers”) with individuals seeking hotel accommodations (“user” or “users” or “you” or “your”). Through our Platform, we offer a convenient and secure environment for users to access and book hotel options, making travel and stay experiences more accessible and enjoyable.
At Ayoway, we are dedicated to your security and privacy. We understand the critical importance of safeguarding your personal information including sensitive personal information (“Personal Data”) and ensuring secure transactions in today's digital landscape. This Privacy Notice (“Notice”) not only outlines the types of Personal Data we gather but also explains the methods of collection, the purposes for which your Personal Data is collected, used, and processed, the parties with whom it may be shared, the choices you have regarding your Personal Data, and the stringent measures we employ to securely store and protect your Personal Data. This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Our services are exclusively offered within India. By accessing, visiting, or using our Platform or providing us with your Personal Data and/or the Personal Data of the other party on whose behalf you are authorized, you explicitly and the other party consent to be bound by this Notice and agree to be governed by the laws of India, including those related to data protection and privacy. You hereby confirm that you have taken the necessary steps to ensure that the other party has also been provided with a copy of this Notice and has expressed their agreement with your actions. If you and/or the other party do not agree with the terms outlined in this Notice, kindly refrain from accessing, visiting, or using our Platform or providing us with your Personal Data and/or the Personal Data of the other party. Please read this Notice carefully to understand our practices regarding your Personal Data. If you have any questions or require clarification about any aspect of this Notice, please don't hesitate to contact our designated Consent Manager.
WHAT WE COLLECT AND FROM WHOM
The Platform and its content are intended for a general audience and are not intended for use by individuals under the age of 18 years. If you are under 18 years of age and intend to use the Platform for booking the hotels offered by our Authorized Stay Providers, we kindly request that you seek the assistance of your parent or legal guardian to complete the required registration process and finalize any transactions. It is imperative that any usage of our Platform or its features by individuals under the age of 18 years be conducted under the supervision of a parent or guardian. We do not knowingly collect Personal Data from individuals under the age of 18 years. In the event that we become aware of the collection of Personal Data from an individual below the age of 18 years, we will promptly take measures to delete such Personal Data within a reasonable timeframe. Should a parent or guardian become aware that their child has provided Personal Data on the Platform without their consent, they are encouraged to contact our designated Consent Manager for the removal of such Personal Data. In circumstances where, in contravention of this Notice, an individual below the age of 18 years utilizes the Platform, we shall not be held liable or responsible for any damage or injury suffered by such individual.
When you access, visit, or use our Platform for hotel bookings
We may collect a range of information including Personal Data to enhance the experience and facilitate our services. This includes personal details such as name, gender, date of birth, age, residential and communication addresses (including pin code), mobile number, email address, profile picture, proof of identity or address, biometric information (e.g., facial features or physiological data), marital status, and medical or health information if provided. Additionally, Personal Data concerning other individuals you may provide during the booking process may be collected. To enhance your account profile and personalize your experience, we may gather information that may not be categorized as Personal Data during registration and administration. Payment information is collected for transaction processing. If individuals opt to provide information through Third Party Accounts, we may collect login information and any other authorized data to enhance the user experience. In certain instances, when individuals and those associated with their bookings access premises of our Authorized Stay Providers, you may be monitored by CCTV. Similarly, when using Wi-Fi at properties of our Authorized Stay Providers, login and usage details may be collected. Technical data and related information, including IP addresses, SIM card-related data, geographic locations, manufacturer and model of mobile devices, unique device identifiers, browser types, browsing history, voice data, version settings, time zones, log information, device metrics (such as usage and connectivity data), errors or event logs, cookies, web beacons, and content usage tracking are also collected. Furthermore, we gather booking and content usage history, transaction information, details related to the stay experience, complaints or incident reports, call records with our customer care support, and personal correspondence (such as emails or letters sent by users). The information including Personal Data collected serves various essential purposes including but not limited to that it enables us to effectively manage user accounts, provide a personalized experience for our users, ensure secure payment processing, supports compliance, enhances technical optimization, and contributes to service enhancement and efficient communication.
When you access, visit, or use our Platform to list your establishment on our Platform
We may collect a range of pertinent information including Personal Data to effectively authorize you as a Stay Provider. This includes essential details about the hotel, such as its name, address (including pin code), phone number, email address, the number of rooms available, room rates, current occupancy levels, photographs or videos of the hotel premises, and information regarding the amenities and facilities offered. Additionally, we may request the PAN and GST numbers and any other relevant information necessary for registration. In addition to hotel-specific details, we may collect Personal Data about the owner and/or authorized representative of the hotel. This may encompass personal details such as name, gender, date of birth, age, residential addresses (including pin code), mobile number, email address, profile picture, proof of identity or address, and biometric information (e.g., facial features or physiological data). To enhance the Platform's functionality and security, we also gather technical data and related information, including IP addresses, SIM card-related data, geographic locations, manufacturer and model of mobile devices, unique device identifiers, browser types, browsing history, voice data, version settings, time zones, log information, device metrics (such as usage and connectivity data), errors or event logs, cookies, web beacons, and content usage tracking. Furthermore, we may collect booking and content usage history, transaction information, details related to the stay experience, complaints or incident reports, call records with our customer support center, and personal correspondence (such as emails or letters sent by users). The information including Personal Data collected serves various essential purposes including but not limited to that it enables us to facilitate the listing process effectively, ensuring the accuracy and completeness of the provided details. This information including Personal Data also aids in verifying the identity of the property owner or authorized representative, maintaining the security and integrity of the Platform. Additionally, the collected information including Personal Data supports the enhancement of the Platform's functionality and security measures, as well as the optimization of the user experience. Furthermore, it assists in transaction processing, stay-related record-keeping, addressing user concerns, and providing efficient customer support.
HOW WE COLLECT INFORMATION AND PERSONAL DATA
Our approach to information including Personal Data collection involves a structured and comprehensive methodology. We utilize a range of formally established channels and mechanisms to ensure the lawful and ethical acquisition of information including Personal Data. These primary channels through which we gather information including Personal Data are designed to uphold the highest standards of data privacy and security while enhancing the user experience on our Platform.
i. Information You Provide: When you engage with our Platform, you may voluntarily provide us with Personal Data. This includes details you share during registration, interactions, or transactions.
ii. Automatic: Through the use of technology, we collect automatic information including Personal Data that reflects your interactions with our Platform. This encompasses data related to your device, browsing history, and preferences, enhancing your user experience.
iii. Technology: Our Platform utilizes various technological means to collect data, including cookies, web beacons, and other tracking mechanisms. These technologies aid in analyzing user behavior, preferences, and interactions.
iv. Third Parties: We may collaborate with third-party service providers or partners who share relevant data with us to improve our services and enhance your experience.
v. Other Sources: We may receive Personal Data from external sources, such as travel agents who facilitate accommodation bookings on your behalf. This data enables us to fulfill your accommodation requests effectively.
WHY WE PROCESS PERSONAL DATA
a) We use the information including Personal Data we collect as described by this Notice.
b) More specifically, we may use the information including Personal Data to:
i. Improving Services and Platform: We continuously strive to enhance our services and Platform, and your Personal Data helps us make informed improvements to better serve you.
ii. Enhancing Your Experience: We aim to understand and enhance your experience while using Platform, making it more personalized and user-friendly.
iii. Service Delivery: We use your Personal Data to provide and deliver the services you request effectively.
iv. Payment Processing: If applicable, we process, manage, complete, and account for payment transactions securely.
v. Customer Support: Our dedicated customer care support relies on your information including Personal Data to respond to your requests, comments, and inquiries promptly.
vi. Account Management: We create and manage the online accounts you establish with us through our Platform.
vii. Communication: We may send you various communications, including confirmations, invoices, technical updates, security alerts, customer support responses, and administrative messages and calls.
viii. Notifications: We keep you informed about promotions, upcoming events, and news related to our services that may interest you.
ix. Legal Requirements: In certain cases, we may process your Personal Data without your explicit consent to meet legal obligations, such as identity verification, or for the prevention, detection, investigation, prosecution, and punishment of offenses.
x. Security: We use your Personal Data to protect, investigate, and deter fraudulent, unauthorized, and illegal activities on our Platform.
COOKIE AND SESSION DATA
At Ayoway, we utilize cookies to enhance your experience on our Platform. These small data files are stored on your device and serve various purposes aimed at improving your interaction with our services. Cookies enable us to personalize your experience, streamline your access by remembering your login credentials, and present you with relevant advertisements tailored to your interests. We also employ cookies for analytical purposes to enhance and refine our services continually. While most web browsers automatically accept cookies, you have the option to manage your preferences through your browser settings. Our cookies play a pivotal role in enabling some of our essential features. For instance, if you choose to block or reject our cookies, certain functionalities, such as adding items to your booking preferences, completing reservations, or accessing services that require authentication, may become unavailable. Furthermore, we want to make you aware that approved third parties may set cookies during your interactions with our Platform. These third-party entities encompass search engines, providers of measurement and analytics services, social media networks, and advertising companies. They leverage cookies to facilitate the delivery of content, including advertisements aligned with your interests, gauge the effectiveness of their advertising campaigns, and execute services on our behalf. Should you wish to prevent the storage of cookies, your browser settings offer a "disable cookies" option. However, it's essential to recognize that opting for this may limit the functionality of our Platform, and certain features of our services may not operate as intended. In addition to cookies, we also gather session data when you access our Platform, including information such as your IP address and browsing activities. This data plays a vital role in analyzing user behavior, improving our Platform, and ensuring the efficient functioning of our servers. By choosing to access, visit, or use our Platform, you express your consent to our utilization of cookies and session data in accordance with the terms outlined herein.
TRANSFER OF INFORMATION
We value your privacy and are committed to safeguarding your Personal Data. Ayoway does not engage in the business of selling customers' Personal Data to others. However, we may share your Personal Data as described below:
i. Transactions Involving Third Parties: Ayoway offers various services provided by third parties for use on or through our Platform. This includes services such as hotel accommodations provided by third-party providers. When you engage in transactions with these third parties, we may share your Personal Data related to those transactions with the respective third party for the purpose of facilitating your booking or service.
ii. Third-Party Service Providers: We may engage other companies and individuals to perform functions on our behalf. These include processing payments, analyzing data, providing customer service, and more. These third-party service providers have access to the Personal Data necessary to perform their functions, but they are not allowed to use it for other purposes.
iii. Business Partners and Third-Party Vendors: Ayoway may share certain filtered Personal Data with corporate affiliates, business partners, or third-party vendors who may offer products or services designed to enhance your travel experience or provide specific benefits to Ayoway customers. These partners may include entities offering co-branded credit cards, travel insurance, or similar services. The privacy policies of the respective service providers govern the services they offer.
iv. Data in Aggregate Form: We may use non-identifiable personal information in aggregate or anonymized form for statistical analysis, demographic studies, and measuring user behavior. Such aggregate data may be shared with suppliers, advertisers, affiliates, and business partners for legitimate purposes.
v. Business Transfers: As Ayoway continues to evolve, we may engage in business compromise, arrangement, mergers, amalgamation, acquisitions, or asset sales. In such transactions, customer information, including your Personal Data, may be one of the transferred assets, subject to the commitments made in any pre-existing Privacy Notice.
vi. Protection of Ayoway and Others: We prioritize the safety and integrity of our Platform and users. Consequently, we may disclose your Personal Data when necessary to comply with legal obligations, enforce our terms and agreements, safeguard the rights, property, or safety of Ayoway, our users, or others, collaborate with law enforcement agencies and regulatory bodies, protect against fraud or illegal activities, and facilitate the prevention, detection, investigation, or prosecution of any offense or contravention of the law. This disclosure aligns with our commitment to ensuring a secure and law-abiding environment for all stakeholders. If you have any questions or concerns about our Transfer of Information practices, please feel free to contact our designated Consent Manager.
HOW SECURE IS YOUR PERSONAL DATA
At Ayoway, we prioritize the security and privacy of your Personal Data. We have implemented various measures to ensure the protection of your Personal Data:
i. Data Protection Measures: Our systems are designed with your security and privacy in mind. We work diligently to safeguard the security of your Personal Data during transmission by utilizing encryption protocols and software.
ii. Payment Card Security: When handling payment card data, we adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the highest level of security.
iii. Physical, Electronic, and Procedural Safeguards: Ayoway maintains physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of Personal Data. Our security procedures may require occasional proof of identity before disclosing Personal Data to you.
iv. Password Protection: We emphasize the importance of safeguarding your password and maintaining the security of your computers, devices, and applications. We recommend signing off when using a shared computer and avoiding the reuse of passwords across multiple accounts. v. Secure Transmission: Ayoway uses Secure Sockets Layer ("SSL") software during data transmission to encrypt sensitive information you input on our Platform. SSL ensures secure transmission of Personal Data such as credit card numbers, unique identification numbers, and login credentials.
vi. Access Control: We restrict access to Personal Data to employees, agents, contractors, and authorized third parties with a legitimate business need for such access.
vii. Data Retention: Personal Data collected from you is stored for the duration necessary to complete transactions or as mandated under applicable laws.
LINKS TO THIRD PARTY WEBSITES AND APPLICATIONS
Our Platform may contain links to and from third party websites or applications (“Unrelated Linked Web Sites”). Please note that if you follow a link to any Unrelated Linked Web Sites, such Unrelated Linked Web Sites will apply different terms to the processing of your personal and/or payment data, and because such Unrelated Linked Web Sites are not under our control or supervision, we do not accept any responsibility or liability related to these Unrelated Linked Web Sites and their respective terms and conditions, policies, and practices. It is important that you familiarize yourself with the privacy policies and practices of such third parties before you allow them to process your personal and/or payment data. The inclusion of a Unrelated Linked Web Sites on the Platform neither constitutes nor implies endorsement of the Unrelated Linked Web Sites by us.
SOCIAL NETWORK PLUG-INS
The Platform may incorporate plug-ins and/or buttons for social networks, which allow Personal Data sharing on your favorite social networks. The collection and processing of Personal Data obtained by using the plug-ins and/or buttons are governed by the respective third party privacy policies of the social networks. Such social networks are not under our control or supervision, and therefore we do not accept any responsibility or liability related to your use of the same.
RETENTION OF INFORMATION
We will retain your Personal Data for lawful business purposes, and for as long as is reasonably necessary to provide you with our services. We will also retain your Personal Data as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements with you. We may also retain cached or archived copies of your Personal Data for a reasonable period of time.
WHAT ARE YOUR RIGHTS
At Ayoway, we hold your rights in high regard when it comes to the processing of your Personal Data. We offer you a range of options and choices, allowing you to:
i. Manage, review, or withdraw your consent, as well as exercise any rights conferred upon you by applicable laws concerning the Personal Data we have in our possession.
ii. Request a comprehensive summary of the Personal Data undergoing processing.
iii. Seek disclosure of the identities of all other Data Fiduciaries and Data Processors with whom your Personal Data has been shared.
iv. Obtain any additional information pertaining to your Personal Data and its processing.
v. Exercise your right to correction, completion, updating, or erasure of your Personal Data as required.
vi. Nominate a representative to act on your behalf in the event of your death or incapacity to exercise your rights as the Data Principal. To raise a request regarding the Personal Data we hold about you, please follow this process. Send an email to our Consent Manager using the contact details provided at the end of this Notice. In the subject line of your email, clearly state "Exercising Right - Personal Data" Within the email, include your full name, contact information, specify the request, provide any reasons (if applicable), and any additional details or verification requested. After your request has been processed, you will receive confirmation from the Consent Manager. Please note that in some cases, your ability to control and access your Personal Data may be subject to applicable laws and legal requirements.
WHAT ARE YOUR DUTIES
You have a pivotal role in ensuring the responsible and lawful processing of your Personal Data. To facilitate this, we kindly request that you:
i. Comply with Applicable Laws: Please adhere to all the provisions of applicable data protection and privacy laws, rules, and regulations when engaging with our Platform.
ii. Authentic Representation: Avoid impersonating another individual, ensuring that the information you provide accurately represents yourself. iii. Full Disclosure: Refrain from suppressing any material information that may be relevant to the processing of your Personal Data. Open and honest communication is crucial.
iv. Authentic Complaints: When raising grievances or complaints, do so in a truthful and genuine manner. We are here to assist you effectively, and accurate information is vital for resolution.
v. Accuracy of Information: Furnish only information that is verifiably authentic and precise. This aids in maintaining the integrity and security of your Personal Data. By adhering to these principles, you play an essential part in ensuring that your Personal Data is processed in a manner that respects your privacy and complies with all relevant legal requirements. We value your cooperation in this regard.
GOVERNING LAW
This Notice and any disputes or claims arising from or related to it shall be governed by and construed in accordance with the laws of India. Any dispute or matter arising under or in connection with this Notice, including disputes or claims, shall be subject to the exclusive jurisdiction of the courts in Meerut, Uttar Pradesh.
CHANGES TO THIS NOTICE
Ayoway reserves the right to update or amend this Notice as needed. Any modifications will be posted on our Platform to keep you informed. We recommend reviewing this Notice periodically to stay informed about our Personal Data processing practices. Your continued use of our services after any changes to this Notice are published will signify your acceptance of the revised terms. If significant changes are made, we may also notify you as required by applicable law.
CONTACT
If you have any questions, concerns, or grievances related to this Notice or Ayoway's data practices, please don't hesitate to contact our designated Consent Manager: Name: Vinit Sharma Email: consentmanger@ayo-way.com Address: 2nd Floor, S-203, Galaxy Plaza, Mawana Road, Opp. Punjab National Bank, Meerut, UP - 250401 The Consent Manager is identified above pursuant to the provisions of applicable laws including but not limited to the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws. We are committed to addressing your inquiries promptly and effectively. Your feedback is important to us, and we will make every effort to assist you with any privacy-related concerns.